Help Desk – Manager
Location: Alexandria, VA
Customer: Defense Advanced Research Projects Agency (DARPA)
Clearance Level: Top Secret/SCI
- Manages the help desk and technical support operations for a major group, office, Division, or customer.
- Manages all activities related to the staffing and operation of an information systems help desk.
- Supervises assigned staff, which may include subordinate supervisors, in support of networked and stand-alone computer users and systems.
- Directs staff in recognizing, identifying, isolating, and resolving problems with information systems products and services.
- Plans and implements software and/or systems upgrades and modifications.
- Establishes and implements policies and procedures and ensures their conformance with
- information systems goals and company/customer objectives
- Studies and projects support resource requirements, including personnel, software, equipment,
- and facilities and makes recommendations to management
- Directs the installation, testing, and setup of new hardware and software.
- Recommends new hardware and software as needed.
- Maintains current knowledge of relevant technologies as assigned.
- Participates in special projects as required.
Bachelor’s Degree in a related technical discipline, or the equivalent combination of education, technical certifications or training, or work experience.
8-10 years of directly related experience supporting help desk operations, including supervisory experience.